Since the Covid-19 pandemic hit our shores in early 2020, the insurance industry has undergone a digital transformation. Customers’ ability to avoid in-person meetings, submit claims online, and generally “do it yourself” has been disruptive to those lagging behind in technology adoption.
“Claim reporting via apps has been the biggest technological shift in recent years,” said Michael Barry, chief communications officer at the Insurance Information Institute, an industry-funded consumer education organization.
Companies that are prepared for the transformation have been rewarded with high marks from their customers.
USAA, the San Antonio-based provider of insurance for veterans and their families, received top marks in all five industry categories in the second annual Forbes/Statista survey of America’s Best Insurance Companies.
Click here for the full list of top American insurance companies.
More than 15,000 participants rated their providers of auto, rental, homeowner, term and life insurance. Long life insurance includes companies that offer whole and universal life insurance that includes a savings element and a death benefit. The companies were rated according to overall satisfaction in the categories of financial advice, customer service, transparency, digital services, value for money, damage/benefit and whether the respondents would recommend the company to friends and family.
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Among the winners in several categories, 77 insurers were honored with 145 awards.
The USAA ranked in the top three in all industry categories and ranked first for homeowners and renters. Erie Insurance
“Consistency and an almost myopic focus on our members is what really sets us apart,” said Bradley Russell, USAA spokesman. “We listen to our members, act in their best interests and make business decisions with their best interests in mind.”